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Russian Foreign Ministry helplines

Issues

Telephone numbers

General inquiries

+7 (499) 244-24-69

+7 (499) 244-16-06

(24 hours)

 

Fax: 

+7 (499) 244-91-57

+7 (499) 244-30-42

+7 (499) 244-31-88

 

E-mail: ministry@mid.ru

Life threatening emergencies that effect the health and safety of Russian nationals abroad

+7 (495) 587-88-60

(24 hours)

Public comments

+7 (499) 244-32-54

+7 (499) 244-22-83

 (business days, 10.00 am to 6.00 pm)

Consulate inquiries

+7 (499) 244-45-81

(business days,

09.00 am to 6.00 pm)

 

+7 (499) 241-51-80

(business days, 08.30 am to 9.00 pm; weekends and public holidays 09.00 am to 6.00 pm)

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RUSSIAN FOREIGN MINISTRY RECEPTION OFFICE

(Public comments dept.)

Walk-in reception office for the public is located at 19 Denezhny Pereulok, Moscow ("Smolenskaya" metro station).

Hours:

Monday through Thursday

10.00 am to 12.00 pm and 3.00 pm to 5.00 pm

Friday

10.00 am to 12.00 pm and 3.00 pm to 4.30 pm

Head of Reception Office (Head of the Department): Andrey Dvornikov, tel.: +7 (499) 244-32-54

•  Mikhail Zakharchenko, tel.: +7 (499) 244-22-83

•  Sergey Simakin, tel.: +7 (499) 244-10-91

•  Yulia Kazakova, tel.: +7 (499) 244-14-49

•  Secretariat: +7 (499) 244-12-83 (for inquiries about written appeals only)

•  Fax: +7 (499) 244-34-48

•  E-mail: ministry@mid.ru

•  Postal address: 32/34 Smolenskaya-Sennaya Square, Moscow 119200