Contacts

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Russian Foreign Ministry helplines

Issues

Telephone numbers

General inquiries

+7 (499) 244-24-69

+7 (499) 244-16-06

(24 hours)

 

Fax: 

+7 (499) 244-91-57

+7 (499) 244-30-42

+7 (499) 244-31-88

 

E-mail: ministry@mid.ru (for business correspondence only)

Life threatening emergencies that effect the health and safety of Russian nationals abroad

+7 (495) 587-88-60

(24 hours)

Public comments

+7 (499) 244-32-54

+7 (499) 244-22-83

 (business days, 10.00 am to 6.00 pm)

Consulate inquiries

+7 (499) 244-45-81

(business days,

09.00 am to 6.00 pm)
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RUSSIAN FOREIGN MINISTRY RECEPTION OFFICE

(Public comments dept.)

Walk-in reception office for the public is located at 19 Denezhny Pereulok, Moscow ("Smolenskaya" metro station).

Hours:

Monday through Thursday

10.00 am to 12.00 pm and 3.00 pm to 5.00 pm

Friday

10.00 am to 12.00 pm and 3.00 pm to 4.30 pm

Head of Reception Office (Head of the Department): Andrey Dvornikov, tel.: +7 (499) 244-32-54

•  Dmitry Rozhdestvenskiy, tel.: +7 (499) 244-10-91

•  Julia Kasakowa, tel.: +7 (499) 244-14-49

•  Secretariat: +7 (499) 244-12-83 (for inquiries about written appeals only)

•  Fax: +7 (499) 244-34-48

•  Postal address: 32/34 Smolenskaya-Sennaya Square, Moscow 119200