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Russian Foreign Ministry helplines

Issues

Telephone numbers

General inquiries

8-499-244-24-69

8-499-244-16-06

(24 hours)

 

fax: 

8-499-244-91-57

8-499-244-30-42

8-499-244-31-88

 

e-mail: ministry@mid.ru

Life threatening emergencies that effect the health and safety of Russian nationals abroad

8 495 587 88 60

(hotline)

 

8 499 244 19 77

8 499 244 19 88

(Crisis Management Centre Department, 24 hours)

 

Public comments

8 499 244 32 54

8 499 244 22 83

 (business days, 10.00 am to 6.00 pm)

 

Consulate inquiries

8 499 244 45 81

(business days,

09.00 am to 6.00 pm)

 

8 499 241 51 80

(business days, 08.30 am to 9.00 pm; weekends and public holidays 09.00 am to 6.00 pm)

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RUSSIAN FOREIGN MINISTRY RECEPTION OFFICE

(Public comments dept.)

Walk-in reception office for the public is located at 19 Denezhny Pereulok, Moscow (Smolenskaya metro station).

Hours:

Monday through Thursday

10.00 am to 12.00 pm and 3.00 pm to 5.00 pm

Friday

10.00 am to 12.00 pm and 3.00 pm to 4.30 pm

Head of Reception Office (Head of the Department): Andrey Dvornikov, tel. (+7) 499 244 32 54

•  Mikhail Zakharchenko, tel. (+7) 499 244 22 83

•  Nikita Pozhitkov, tel. (+7) 499 244 10 91

•  Yulia Kazakova, tel. (+7) 499 244 14 49

•  Secretariat: (+7) 499 244 12 83 (for inquiries about written appeals only)

•  Fax: (+7) 499 244 34 48

•  Postal address: 32/34 Smolenskaya-Sennaya Square, Moscow 119200, email: ministry@mid.ru